The room was dirty and uncomfortable.

convenient walking distance to ADO bus station, proximity to local restaurants, affordable pricing for budget travelers

The rooms need a serious overhaul, as they are not clean and feel worn down!!! The lack of a functional WiFi connection in the rooms is absurd!!! Improvements on the general upkeep would help a lot!!!

We visited nearby attractions and enjoyed the clean facilities. The pool was a great hangout spot. Just a heads up, it's a budget stay, so don’t expect luxury. But if you want an affordable place with decent amenities, this is a good option!

One downside was the rude receptionist. She tried charging us more than our quoted rate, which was frustrating. Thankfully, the manager resolved it, but it left a bad impression.

great for exploring local markets and parks in the city

I really appreciated staying close to mercado 28, which was only about 500 meters away and perfect for strolling among local shops, while the nearby parks provided a relaxing atmosphere to unwind after a busy day of exploring the city. the hotel staff were friendly and made my stay even better.

A Friendly Stay with Amenities Needs Some TLC

The friendly staff made our family feel welcome and comfortable during our two-night stay. The room, though basic, lacked some amenities like a security lock and TV. Breakfast was minimal. expect just toast and coffee. Consider bringing your own snacks or explore nearby dining options for a better experience.

Great location and friendly staff, but room had no cable for TV.

Couldn't recommend more for resting at all

Comfortable room, clean amenities, with the added benefit of free wi-fi in public areas, and it's conveniently located just a short walk to numerous public transportation options.

Nothing all good

The stay included nice rooms with attached bathrooms, though the bathroom was average, it was clean. Being centrally located allowed easy access to local spots, with a grocery shop and a café just across the street. Staff were friendly, but communication was sometimes difficult due to language barriers. Breakfast was disappointing. the coffee was undrinkable and the toast did not justify the wait.

my recent stay was delightful! the hacienda-style architecture added charm, and the staff was incredibly welcoming. it exceeded my past experiences in cancun by providing a relaxed atmosphere and easy access to local attractions.

the air conditioning was inadequate.

It was just a prime choice for a transient visit in Cancun with attractive and competitive value for money. The other staff were wonderful and understanding, making the stay a bit more pleasant despite the issues. Avoid the rude receptionist to have a smoother experience.

My stay at Hotel Hacienda Cancun was delightful! The hacienda-style architecture added so much charm, and the welcoming staff made me feel right at home. I appreciated the easy access to local attractions, making my explorations in Cancun stress-free.

The air conditioning was a bit inadequate.

Charming, Charming, Charming

The hacienda-style architecture is good I loved lounging by the beautiful outdoor swimming pool, soaking up the sun on their comfy sun loungers. Plus, always ready with a smile and helpful tips to explore local attractions!

100% recommend 🥰✨

The hotel's charming hacienda-style architecture and welcoming staff made my stay truly delightful. The grounds were easily navigable, with plenty of shaded areas for relaxation. The convenience to nearby attractions was an added bonus for my excursions.

Could improve food options for breakfast.

The hacienda's charming architecture and lush gardens felt inviting and reminded me of visiting a quaint village. Its accessible layout made it easy to navigate, which was great for enjoying the tranquil atmosphere around the pool.

Better breakfast options for seniors would be nice.